Open to Opportunities

Operations Leader,12% YoY Productivity,Built at Fortune 500 Scale

I'm a bilingual IT and operations leader with 15+ years driving transformation at Amazon, Asurion, and Apple. I build and lead high-performing teams of 400+, cut costs, and turn data into decisions that stick—without sacrificing the people behind the numbers.

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Jesus Chavez
15+
Years in IT & Ops Leadership
407
Team Members Led
12%
YoY Productivity Gain (Amazon)
4%
Cost Savings @Amazon
🏭Fulfillment & Operations at Scale
🏆12% YoY Productivity at Amazon
🌐Bilingual English & Spanish
📍El Paso, TX — Open to Relocation
✅Certified Everyday Leadership

About Me

I'm Jesus—an IT leader, problem-solver, and team builder with 15+ years of experience across Fortune 500 and startup environments. I've led orgs as large as 407 people at Amazon, built regional strategies for Asurion, and helped Apple bring enterprise technology to businesses, schools, and government clients across El Paso.

The results I'm most proud of aren't just numbers—though the numbers are real: a 12% productivity increase YoY at Amazon, 4% cost savings through smarter labor allocation, and 9% regional productivity growth at Asurion. What drives me is building the systems and the culture that make those outcomes repeatable, not one-time wins.

My approach is simple: lead with data, coach with consistency, and never lose sight of the people doing the work. I bridge the gap between tactical execution and strategic direction, whether that's designing IT dashboards with Grafana and Kibana or running weekly coaching cadences with frontline managers across five states.

I'm looking for my next challenge in an organization that values both operational rigor and genuine people leadership—somewhere I can lead at scale, mentor the next generation of managers, and keep building things that last.

📍 El Paso, TX
💼 LinkedIn Profile
Jesus Chavez

Experience

Amazon
Operations Manager — Outbound, ELP1
2022 – Present
📍 El Paso, TX
Lead a fulfillment organization of 407 personnel including 300 associates, 3 Area Managers, and 4 Process Assistants. Delivered a 12% productivity increase YoY and 4% cost savings by optimizing labor allocation, implementing advanced forecasting models, and leveraging Grafana and Kibana dashboards. Partnered cross-functionally with Safety, HR, QA, and Engineering to maintain 100% compliance while sustaining throughput and delivery speed.
Asurion
Regional Manager — Central USA
2022 – 2022
📍 Remote / Multi-State
Directed operations across multiple states, managing 80 leaders and 400+ frontline staff. Implemented regional strategies that drove 9% productivity growth and 3% cost savings YoY. Established audit-ready reporting structures and designed weekly coaching cadences to elevate team performance and develop future leaders across the Central US region.
Asurion
S&R Manager — KAMO
2020 – 2022
📍 Remote / Multi-State
Led national-scale transformation pilots across 4 states, coordinating cross-departmental efforts to meet compliance milestones on time. Achieved an 8% productivity lift and 2% cost reduction by applying behavioral-change frameworks and refining operational reporting structures. Served as a key driver of cultural and process standardization at regional scale.
Asurion
Market Manager — KAMO
2019 – 2020
📍 Remote / Multi-State
Developed and trained retail teams across 30 AT&T client stores, forging strong stakeholder relationships and delivering structured monthly performance reviews. Drove a 7% YoY growth in adoption rates through consistent coaching, goal alignment, and sales enablement programs tailored to frontline retail environments.
Apple
Business Manager
2011 – 2014
📍 El Paso, TX
Drove adoption of Apple technology across business, education, and government sectors in El Paso. Delivered enterprise training in server setup, mobile encryption, and billing systems. Supported clients in achieving 6% efficiency gains through workflow automation, positioning Apple as the preferred technology partner across institutional accounts.
Jay's Electronics & More
Owner & Founder
2014 – 2015
📍 El Paso, TX
Founded and scaled an IT services and retail business from the ground up, managing billing, invoicing, inventory, and compliance processes end-to-end. Implemented consumer-friendly billing systems and optimized inventory workflows, achieving 5% cost savings YoY and building a loyal local customer base.
AT&T
Retail Sales Consultant
2010 – 2011
📍 El Paso, TX
Guided customers through subscription services and device selection while ensuring billing accuracy and compliance. Built strong consultative sales skills and deepened knowledge of enterprise telecom offerings that would inform future leadership roles.

Education

🎓
University of Phoenix — Online
M.S. Information Technology
2017 – 2020
Graduate studies in information systems, IT strategy, and enterprise technology management.
🎓
University of Phoenix — Online
Advanced Software Developer Certificate
2017 – 2019
Focused on software development methodologies, application architecture, and modern development practices.
🎓
University of Texas at El Paso
B.S. Computer Engineering
2007 – 2011
Foundation in hardware, software systems, and engineering principles supporting a career in IT-enabled operations leadership.

Skills

Operations & Leadership
Operational ExcellenceTeam DevelopmentCross-Functional CollaborationWorkforce PlanningCompliance & Risk Management
Data & Analytics
SQLPythonExcelGrafanaKibanaHC ToolsAdvanced Forecasting Models
Project & Process Management
Project ManagementWorkflow AutomationBehavioral-Change FrameworksAudit-Ready ReportingProductivity Optimization
Technical Skills
IT Systems ArchitectureTechnical Support & TroubleshootingServer SetupMobile EncryptionMicrosoft SuiteApple Enterprise
Communication & Influence
Bilingual (English/Spanish)Stakeholder PresentationsExecutive ReportingCoaching CadencesEntrepreneurship

Key Initiatives

Amazon ELP1 Productivity Overhaul
Amazon ELP1 Productivity Overhaul
Redesigned labor allocation and forecasting models for a 407-person fulfillment operation in El Paso. Integrated Grafana and Kibana dashboards to give Area Managers real-time visibility into throughput. Delivered a 12% YoY productivity increase and 4% cost savings while maintaining 100% compliance across Safety, HR, and QA.
OperationsDataForecastingGrafanaKibana
Asurion Central Region Transformation
Asurion Central Region Transformation
Built and rolled out a regional operating model for 80 leaders and 400+ associates across the Central US. Designed weekly coaching cadences and audit-ready reporting structures from the ground up. Achieved 9% productivity growth and 3% cost savings within the first operating year.
LeadershipCoachingMulti-State OpsProcess Design
KAMO National Pilot Program
KAMO National Pilot Program
Spearheaded national-scale transformation pilots across 4 states for Asurion's KAMO region, coordinating cross-departmental compliance milestones. Applied behavioral-change frameworks to standardize performance culture and reporting. Delivered an 8% productivity lift and 2% cost reduction across the pilot footprint.
Change ManagementComplianceMulti-StateBehavioral Science

Let's Connect — I'd love to hear what you're building.

Whether you're scaling a fulfillment org, building out your ops leadership bench, or just want to talk strategy—I'm always open to a good conversation. Reach out and let's see what we can create together.

✓15+ years driving ops at Fortune 500 scale
✓Proven double-digit productivity gains
✓Bilingual leader ready to build what's next
💼
LinkedIn
Connect with me

FAQ

I'm looking for senior operations or IT leadership roles where I can manage at scale—think Director of Operations, Sr. Operations Manager, or regional leadership. I thrive in complex, data-driven environments with large cross-functional teams and a real mandate to improve performance.
I lead with positivity and integrity, and I believe every team member brings unique strengths. My job is to build the systems, cadences, and culture that let those strengths show up consistently. I coach hard, measure everything, and never lose sight of the people behind the metrics.
I've built a career across e-commerce fulfillment, insurance and device services, consumer electronics, and telecom. I'm industry-flexible—what matters more to me is organizational complexity, team scale, and whether there's a real operational problem to solve. If there's a 100+ person team and a performance gap, I'm interested.
I'm based in El Paso, TX, and I'm open to discussing relocation for the right opportunity. I also have strong experience managing distributed and remote teams across multiple states, so I can operate effectively in a remote or hybrid model.
I want to join an organization that takes operational excellence seriously and invests in growing its leaders. The best environments I've worked in combine rigorous data culture with genuine people development. I'm looking for a place where I can build something durable—not just hit a quarterly target.